Refund policy
At OOTD, we strive to provide the best quality and shopping experience for our customers ✨
Please read our policy carefully before placing an order.
Exchanges
We offer exchanges only in case of:
- Size issues
- Damaged product received
- Incorrect product received
To request an exchange, please contact us within 48 hours of delivery with:
- Order number
- Clear photos/videos of the product
Refunds
We currently do not offer refunds on orders once placed.
Refunds will only be considered in cases where:
the product is unavailable
the order cannot be fulfilled
a prepaid order is cancelled by us
Approved refunds will be processed to the original payment method within 5–7 business days.
Return Conditions
Products eligible for exchange must be:
- unused
- unwashed
- in original condition
- with tags and packaging intact
Non-Returnable Items
We do not accept returns or exchanges for:
- discounted items
- customized products
- products damaged due to misuse
Cancellation Policy
Orders can only be cancelled before they are shipped.
Contact Us
For any queries related to returns or exchanges, contact us at:
shopootdindia@gmail.com